Terms & Conditions

Please read these Terms and Conditions carefully before using our website and services.

We offer support services such as visa processing help, digital photo processing, and related travel documentation assistance (together, the "Services"). This website is privately operated and is not managed, funded, approved, or connected with any government authority.

By using our website or mobile platform (if available), you accept these Terms of Service. We may update these terms from time to time without prior notice. Some services may also include additional terms, and those terms will apply along with this page and our Privacy Policy.

Access and Use of the Service

• Registration Requirements

Some features require account registration. If you register, you agree to provide true, complete, and current information. Your registration details are handled according to our Privacy Policy. Users under 18 years old are not allowed to use the Service, with or without registration.

• Account, Password, and Security

You are responsible for protecting your account credentials and for all activity under your account. You must notify us immediately if you suspect unauthorized access or any security issue. You should also sign out at the end of each session. We are not responsible for losses caused by failure to follow these security steps.

• Service Changes

We may update, pause, or stop any part of the Service at any time, temporarily or permanently, with or without notice. We are not liable for any impact this may have on you or a third party.

• Mobile Access

Some Services can be used on mobile devices ("Mobile Services"). Your carrier may charge standard message, data, or other fees. Some mobile functions may not be available on all devices or networks.

By using Mobile Services, you agree that we and our partners may contact you by SMS, MMS, text, or similar electronic messages. If your phone number changes or is deactivated, you must update your account details promptly.

Delivery Times

We do our best to meet estimated delivery timelines, but exact delivery times are not guaranteed.

We are not responsible for delays caused by events outside our control, including weather, natural disasters, conflicts, civil unrest, strikes, or actions and outages by public authorities and government systems.

Visa requirements are set by governments and can change at any time. We try to keep information accurate and current, but we cannot guarantee that all details are complete or error-free.

Cancellation and Refund Support for Travel Documentation Services

At Seychelles eVisa Guide, we understand plans may change. Our cancellation and refund rules are designed to be clear and fair while following immigration-related conditions.

When Cancellation Is Allowed

• For Normal processing, cancellation requests must be made within 1 hour of placing the order. For urgent, rush, and super rush processing, requests must be made within 15 minutes.
• Cancellation may be accepted if the application is submitted but not yet processed by government authorities.
• If the application is already under senior consulate/government review or approved, cancellation may not be possible.
• If required documents or information are not submitted on time, the order may be auto-cancelled without refund.
• If an application is cancelled and rejected, further cancellation is not possible and fees are non-refundable.
• Duplicate applications may be cancelled if requested before processing starts.
• If the traveler decides not to travel, cancellation may be requested before processing begins.
• If extra documents are requested and not submitted within the deadline, causing rejection, refund may not be available.
• No refund is issued for cancellation/denial caused by incorrect, incomplete, or misleading customer information.
• For duplicate payments, proof of both transactions is required. Verification may take 3-5 business days.

Refund Policy

• Refunds may be granted when cancellation is requested before processing starts.
• For force majeure events (for example, medical emergencies or unexpected personal situations), requests are reviewed based on processing status.
• If technical issues affect processing systems, refund requests are reviewed case by case.
• Customers must check visa validity against travel dates before applying. Once processing starts, changes are not allowed.
• If the wrong visa category is selected, refund may be possible only if requested before processing begins with the senior government consulate.
• If a visa is refused due to past violations, ineligibility, or previous refusals, fees remain non-refundable.
• Approved refunds are returned to the original payment method only.

No Refund After Visa Issuance

• After visa issuance, it cannot be cancelled or refunded.
• If a customer chooses not to use an issued visa or gets a visa on arrival, the issued visa still remains valid for its period.
• Fees paid remain non-refundable after issuance, regardless of travel decision.

Processing Time for Cancellation & Refund and Data Security

• Cancellation and refund requests are usually handled quickly. Bank reflection may take 4-17 business days.
• Personal information in a cancelled application may be automatically removed from the active system.

Additional Notes

• Refund Charge: A fee of $20 or more may apply. It can vary by currency and market conditions due to banking and processing costs.
• Refund Reversal: A refund process may be stopped if customer-side issues occur.
• Exchange Rate Difference: Final refunded amount may differ due to currency fluctuations.

At Seychelles eVisa Guide, we aim to keep the process smooth and transparent. Contact support if you need help.

Limitation of Liability

To the fullest extent allowed by law, we are not liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost data, lost goodwill, or other intangible losses, even if we were advised that such losses might occur.

This includes, for example:

(i) inability to access or use the Service;

(ii) costs of substitute goods/services after using Service-related information or communications;

(iii) unauthorized access to your data or transmissions;

(iv) third-party statements or behavior on the Service; and

(v) any other matter connected to the Service.

Our total maximum liability for all claims is limited to ninety-nine USD ($99), regardless of legal theory (contract, tort, negligence, strict liability, or otherwise).

We use modern protections such as SSL encryption and secure mail/server systems. Even so, no system is fully immune to cyber threats. We cannot guarantee 100% security against malware, viruses, or third-party attacks and are not liable for damages caused by events outside our control.

We encourage users to take their own precautions, such as using strong passwords, sharing data carefully, and following online security best practices. You may also consider cyber insurance for additional protection.

Payment Processing

We use trusted third-party processors (such as PayPal, Stripe, Spreedly, Amazon, Braintree, and others) to process payments securely. We do not store card details on our servers.

Payment data exchanged with processors is encrypted with 256-bit SSL to reduce risk of interception. Data sent to these processors cannot be modified or used by unauthorized third parties through our systems.

Protecting personal and payment information is a priority, and we maintain safeguards together with recognized payment partners.

Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. Your use is at your own risk. We disclaim all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Service Regulation

Visa rules can change at any time without notice. We are not responsible for losses or delays caused by such changes.

We are also not liable for travel-plan changes, interruptions, restrictions, or resulting costs, including direct or indirect losses. In any case, our liability will not exceed the service fee paid for visa, photo, or passport processing.

Cookies and Other Electronic Technologies

To improve Services, we may collect usage data via server logs, cookies, and tracking pixels. You can adjust your browser/device settings to alert, limit, or block cookies.

Information Collected From Third Parties & Online Analytics

We may use third-party analytics tools (for example, Google Analytics). We may also receive data from third-party sources, including social platforms and linked services. You may be able to sign in or create an account through third-party providers such as Google or Facebook.

Retention of the Information We Collect

We keep data only as long as needed to deliver Services, meet legal duties, and protect legitimate business interests. After retention periods expire, data is securely deleted or blocked.

1. To protect legitimate interests in relation to contractual or affiliate-related claims.
2. To comply with legal and regulatory obligations.
3. To complete reviews of suspected fraudulent or unlawful activity.

Cookie-based data is retained until consent is withdrawn, where applicable.

If you gave consent for specific data use, you may withdraw that consent at any time. Once received, we will process deletion requests as required by applicable law.

Our Disclosure of Your Personal Data and Other Information

We may share collected information in these situations:

If we merge, reorganize, sell, or acquire business assets, data may be shared as part of that transaction, including pre-transaction review and due diligence.

We may also use third-party service providers for functions such as communication, application handling support, data storage, and payment operations. These providers are expected to follow applicable privacy and data-protection laws.

We may also share your information where you have provided consent.

Legal Compliance: We may disclose information when required by law or when necessary to comply with legal obligations.

LEGAL DISCLAIMER

This website is a private information and support platform. It is not part of any government, embassy, EU body, or public authority.

All content is provided for general information only. We do not guarantee completeness, reliability, availability, or accuracy of all information at all times. Your use of this site and reliance on site content is entirely at your own risk.

EXTERNAL LINKS DISCLAIMER

This site may include links to third-party websites, tools, or advertisements. We do not control, verify, or guarantee their content, accuracy, or availability. We are not responsible for any transactions or interactions between you and third-party service providers.

PROFESSIONAL DISCLAIMER

This website does not provide legal advice. The content is educational and informational only and should not replace professional consultation. Please contact qualified professionals before making legal or immigration decisions. Any reliance on this content is at your own risk.